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Sunday, March 30, 2014
Monday, March 24, 2014
Saturday, March 22, 2014
Emergencies model dialogues
UNCONSCIOUS AND BREATHING
Dispatcher: 911. What’s
your emergency?
Caller: My friend just fell on the ground I think she’s
unconscious!! I need an ambulance!
Dispatcher: Okay, what is your address?
Caller: 983 46 street Apt. B3
Dispatcher: An ambulance
has been dispatched to you. It should arrive in 4-7 minutes.
Caller: I don’t know if she’s breathing! I need help!
Dispatcher: Tilt her head
back and place your ear close to her nose to check for signs of breathing.
Caller: Okay she is breathing!
Dispatcher: Good. Now move
her on to her side, gently.
Caller: Alright, what should I do now?
Dispatcher: Now carefully
tilt her head back.
Caller: I did, now what?
Dispatcher: Keep calm and
wait patiently, an ambulance should be with you shortly.
Caller: Thank you!
REPORTING A FIRE
Dispatcher: 911. What’s
your emergency?
Caller: There’s a fire in my apartment!!
Dispatcher: Remain calm.
What is your address?
Caller: 12 Union Street 3rd
floor.
Dispatcher: Okay help is on
its way. Where is the fire?
Caller: In the living room and two bedrooms.
Dispatcher: How did it
begin?
Caller: I forgot to turn off a candle!
Dispatcher: Don’t panic.
Help should arrive soon. Is there anyone else in your apartment with you?
Caller: Just my two cats.
Dispatcher: Do you know
where they are?
Caller: I can only find one, he is by the front door.
Dispatcher: Please exit
your apartment with your pet. Do not take any belongings with you. Stay close
to the ground and take short quick breaths until you reach the exit. Do not
take the elevator. Take the stairs.
Caller: But, what about my cat?
Dispatcher: The firemen
will find him. Please follow the instructions I mentioned, they are for your
safety.
Caller: Okay, thank you.
BANK ROBBERY
Dispatcher: 911. What’s
your emergency?
Caller: I am in Bank of America, there is a robbery happening right
now.
Dispatcher: What is the
address of the bank, sir?
Caller: I don’t know. I just know that it is in Midtown, next to
Bryant Park.
Dispatcher: I have traced
the location using your cell phone, help is on the way. Remain calm.
Caller: I am very afraid, I hear gunshots.
Dispatcher: How many people
are with you?
Caller: I don’t know maybe 15 or 20 people.
Dispatcher: Did you see the
shooter?
Caller: No, he was wearing a mask.
Dispatcher: Was anyone
harmed?
Caller: I think I heard some screams, but I cannot see. I am
hiding behind a desk.
Dispatcher: Do not move,
remain calm. Help is on the way.
Caller: Thank you!
Thursday, March 20, 2014
Reporting emergencies
Watch unconscious and breathing and create
a dialogue following the tips that Red Cross recommends you to do. One of you is the caller and the other is the
dispatcher. (The dispatcher gives the pieces of advice to the caller, e.g. Help
him/her to sit down.
One of you is the caller and the other is the dispatcher. (The dispatcher
gives the pieces of advice to the caller, e.g. Help him/her to sit down.
You left some
kitchen towel next to your cooker and now your kitchen is burning on fire. Make
an emergency call and request for the fire brigade. Give as many
details as you can. (what, where, when, who)
Imagine you are one
worker for this bank. You managed
to hide yourself away and the robber can’t either see you or hear you.
Make an emergency phone call giving enough details to the dispatcher
(what, where, who)
Wednesday, March 19, 2014
Tuesday, March 18, 2014
Monday, March 17, 2014
Monday, March 10, 2014
Rent a car
USEFUL PHRASES
I’d like to hire a car
How long for?
For how many days?
How much does it cost? $40 a
day with unlimited mileage
What type of car do you want-
manual or automatic?
Has this car got... air
conditioning/central locking/a CD player/ child locks?
Could I see your driving
licence?
You have to bring it back with
a full tank
It has to be returned by 2 pm
on Saturday
Remember to drive on the
left/right
Does it take petrol or diesel?
Is it manual or automatic?
I’ll show you the controls
Where are the
lights/indicators/windscreen wipers?
How do you open the petrol
tank/boot/bonnet?
Saturday, March 8, 2014
Check-out/Getting to the airport
Hotel: Did you enjoy your stay
with us?
Guest: Yes, very much so.
However, I now need to get to the airport. I have a flight that leaves in about
two hours, so what is the quickest way to get there?
Hotel: We do have a free airport
shuttle service.
Guest: That sounds great, but
will it get me to the airport on time?
Hotel: Yes, it should. The next
shuttle leaves in 10 minutes, and it takes approximately 20 minutes to get to
the airport.
Guest: Fantastic. I’ll just wait
in the lounge area. Will you please let me know when it will be leaving?
Hotel: Of course, sir. Oh,
before you go would you be able to settle the mini-bar bill?
Guest: Oh yes certainly. How
much will that be?
Hotel: Let’s see. The bill comes
to $40.50. How would you like to pay for that?
Guest: I’ll pay with my Visa
thanks, but I’ll need a receipt so I can charge it to my company.
Hotel: Absolutely. Here we are
sir. If you like you can leave your bags with the porter and he ca load them
onto the shuttle for you when it arrives.
Guest: That would be great thank
you.
Hotel: Would you like to sign
the hotel guestbook too while you wait?
Guest: Sure, I had a really good
stay here and I’ll tell other people to come here.
Hotel: That’s good to hear.
Thank you again for staying at the Hula Hula hotel.
Check-out/Getting to the airport (put it in order)
Hotel: Did you enjoy your stay with us?
Guest: I’ll pay with my Visa thanks, but I’ll need
a receipt so I can charge it to my company.
Hotel: We do have a free airport shuttle service.
Guest: Fantastic. I’ll just wait in the lounge
area. Will you please let me know when it will be leaving?
Hotel: Absolutely. Here we are sir. If you like
you can leave your bags with the porter and he can load them onto the shuttle
for you when it arrives.
Guest: That would be great thank you.
Hotel: Would you like to sign the hotel guestbook
too while you wait?
Guest: That sounds great, but will it get me to
the airport on time?
Hotel: Yes, it should. The next shuttle leaves in
10 minutes, and it takes approximately 20 minutes to get to the airport.
Guest: Oh yes certainly. How much will that be?
Hotel: That’s good to hear. Thank you again for
staying at the Hula Hula Hotel.
Guest: Yes, very much so. However, I now need to
get to the airport. I have a flight that leaves in about two hours, so what is
the quickest way to get there?
Hotel: Of course, sir. Oh, before you go would you
be able to settle the mini-bar bill?
Guest: Sure, I had a really good stay here and
I’ll tell other people to come here.
Hotel: Let’s see. The bill comes to $40.50. How
would you like to pay for that?
Friday, March 7, 2014
Thursday, March 6, 2014
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