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Saturday, March 22, 2014

Emergencies model dialogues


UNCONSCIOUS AND BREATHING
Dispatcher: 911. What’s your emergency? 
Caller: My friend just fell on the ground I think she’s unconscious!! I need an ambulance!
Dispatcher:  Okay, what is your address?
Caller: 983 46 street Apt. B3
Dispatcher: An ambulance has been dispatched to you. It should arrive in 4-7 minutes.
Caller: I don’t know if she’s breathing! I need help!
Dispatcher: Tilt her head back and place your ear close to her nose to check for signs of breathing.
Caller: Okay she is breathing!
Dispatcher: Good. Now move her on to her side, gently.
Caller: Alright, what should I do now?
Dispatcher: Now carefully tilt her head back.
Caller: I did, now what?
Dispatcher: Keep calm and wait patiently, an ambulance should be with you shortly.
Caller: Thank you!
REPORTING A FIRE 

Dispatcher: 911. What’s your emergency?
Caller: There’s a fire in my apartment!!
Dispatcher: Remain calm. What is your address?
Caller:  12 Union Street 3rd floor.
Dispatcher: Okay help is on its way. Where is the fire?
Caller: In the living room and two bedrooms.
Dispatcher: How did it begin?
Caller: I forgot to turn off a candle!
Dispatcher: Don’t panic. Help should arrive soon. Is there anyone else in your apartment with you?
Caller: Just my two cats.
Dispatcher: Do you know where they are?
Caller: I can only find one, he is by the front door.
Dispatcher: Please exit your apartment with your pet. Do not take any belongings with you. Stay close to the ground and take short quick breaths until you reach the exit. Do not take the elevator. Take the stairs.
Caller: But, what about my cat?
Dispatcher: The firemen will find him. Please follow the instructions I mentioned, they are for your safety.
Caller: Okay, thank you.
BANK ROBBERY

Dispatcher: 911. What’s your emergency?
Caller: I am in Bank of America, there is a robbery happening right now.
Dispatcher: What is the address of the bank, sir?
Caller: I don’t know. I just know that it is in Midtown, next to Bryant Park.
Dispatcher: I have traced the location using your cell phone, help is on the way. Remain calm.
Caller: I am very afraid, I hear gunshots.
Dispatcher: How many people are with you?
Caller: I don’t know maybe 15 or 20 people.
Dispatcher: Did you see the shooter?
Caller: No, he was wearing a mask.
Dispatcher: Was anyone harmed?
Caller: I think I heard some screams, but I cannot see. I am hiding behind a desk.
Dispatcher: Do not move, remain calm. Help is on the way.

Caller: Thank you!

Thursday, March 20, 2014

Reporting emergencies

Watch unconscious and breathing and create a dialogue following the tips that Red Cross recommends you to do.  One of you is the caller and the other is the dispatcher. (The dispatcher gives the pieces of advice to the caller, e.g. Help him/her to sit down.
Watch heart attack and create a dialogue following the tips that Red Cross recommends you to do.
One of you is the caller and the other is the dispatcher. (The dispatcher gives the pieces of advice to the caller, e.g. Help him/her to sit down.
 You left some kitchen towel next to your cooker and now your kitchen is burning on fire. Make an emergency call and request for the fire brigade. Give as many details as you can. (what, where, when, who)
Imagine you are one worker for this bank. You managed to hide yourself away and the robber can’t either see you or hear you.  Make an emergency phone call giving enough details to the dispatcher (what, where, who)

Monday, March 10, 2014

Friends: At a hotel

Rent a car

USEFUL PHRASES
I’d  like to hire a car
How long for?
For how many days?
How much does it cost? $40 a day with unlimited mileage
What type of car do you want- manual or automatic?
Has this car got... air conditioning/central locking/a CD player/ child locks?
Could I see your driving licence?
You have to bring it back with a full tank
It has to be returned by 2 pm on Saturday
Remember to drive on the left/right
Does it take petrol or diesel?
Is it manual or automatic?
I’ll show you the controls
Where are the lights/indicators/windscreen wipers?
How do you open the petrol tank/boot/bonnet?

At the airport

Saturday, March 8, 2014

Check-out/Getting to the airport



Hotel: Did you enjoy your stay with us?

Guest: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves in about two hours, so what is the quickest way to get there?

Hotel: We do have a free airport shuttle service.

Guest: That sounds great, but will it get me to the airport on time?

Hotel: Yes, it should. The next shuttle leaves in 10 minutes, and it takes approximately 20 minutes to get to the airport.

Guest: Fantastic. I’ll just wait in the lounge area. Will you please let me know when it will be leaving?

Hotel: Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?

Guest: Oh yes certainly. How much will that be?

Hotel: Let’s see. The bill comes to $40.50. How would you like to pay for that?

Guest: I’ll pay with my Visa thanks, but I’ll need a receipt so I can charge it to my company.

Hotel: Absolutely. Here we are sir. If you like you can leave your bags with the porter and he ca load them onto the shuttle for you when it arrives.

Guest: That would be great thank you.

Hotel: Would you like to sign the hotel guestbook too while you wait?

Guest: Sure, I had a really good stay here and I’ll tell other people to come here.


Hotel: That’s good to hear. Thank you again for staying at the Hula Hula hotel.

Check-out/Getting to the airport (put it in order)

Hotel: Did you enjoy your stay with us?

Guest: I’ll pay with my Visa thanks, but I’ll need a receipt so I can charge it to my company.

Hotel: We do have a free airport shuttle service.

Guest: Fantastic. I’ll just wait in the lounge area. Will you please let me know when it will be leaving?

Hotel: Absolutely. Here we are sir. If you like you can leave your bags with the porter and he can load them onto the shuttle for you when it arrives.

Guest: That would be great thank you.

Hotel: Would you like to sign the hotel guestbook too while you wait?

Guest: That sounds great, but will it get me to the airport on time?

Hotel: Yes, it should. The next shuttle leaves in 10 minutes, and it takes approximately 20 minutes to get to the airport.

Guest: Oh yes certainly. How much will that be?

Hotel: That’s good to hear. Thank you again for staying at the Hula Hula Hotel.

Guest: Yes, very much so. However, I now need to get to the airport. I have a flight that leaves in about two hours, so what is the quickest way to get there?

Hotel: Of course, sir. Oh, before you go would you be able to settle the mini-bar bill?

Guest: Sure, I had a really good stay here and I’ll tell other people to come here.


Hotel: Let’s see. The bill comes to $40.50. How would you like to pay for that?