Emergencies model dialogues

UNCONSCIOUS AND BREATHING

Dispatcher: 911. What’s your emergency? 

Caller: My friend just fell on the ground I think she’s unconscious!! I need an ambulance!

Dispatcher:  Okay, what is your address?

Caller: 983 46 street Apt. B3

Dispatcher: An ambulance has been dispatched to you. It should arrive in 4-7 minutes.

Caller: I don’t know if she’s breathing! I need help!

Dispatcher: Tilt her head back and place your ear close to her nose to check for signs of breathing.

Caller: Okay she is breathing!

Dispatcher: Good. Now move her on to her side, gently.

Caller: Alright, what should I do now?

Dispatcher: Now carefully tilt her head back.

Caller: I did, now what?

Dispatcher: Keep calm and wait patiently, an ambulance should be with you shortly.

Caller: Thank you!

REPORTING A FIRE 

Dispatcher: 911. What’s your emergency?

Caller: There’s a fire in my apartment!!

Dispatcher: Remain calm. What is your address?

Caller:  12 Union Street 3^rd floor.

Dispatcher: Okay help is on its way. Where is the fire?

Caller: In the living room and two bedrooms.

Dispatcher: How did it begin?

Caller: I forgot to turn off a candle!

Dispatcher: Don’t panic. Help should arrive soon. Is there anyone else in your apartment with you?

Caller: Just my two cats.

Dispatcher: Do you know where they are?

Caller: I can only find one, he is by the front door.

Dispatcher: Please exit your apartment with your pet. Do not take any belongings with you. Stay close to the ground and take short quick breaths until you reach the exit. Do not take the elevator. Take the stairs.

Caller: But, what about my cat?

Dispatcher: The firemen will find him. Please follow the instructions I mentioned, they are for your safety.

Caller: Okay, thank you.

BANK ROBBERY

Dispatcher: 911. What’s your emergency?

Caller: I am in Bank of America, there is a robbery happening right now.

Dispatcher: What is the address of the bank, sir?

Caller: I don’t know. I just know that it is in Midtown, next to Bryant Park.

Dispatcher: I have traced the location using your cell phone, help is on the way. Remain calm.

Caller: I am very afraid, I hear gunshots.

Dispatcher: How many people are with you?

Caller: I don’t know maybe 15 or 20 people.

Dispatcher: Did you see the shooter?

Caller: No, he was wearing a mask.

Dispatcher: Was anyone harmed?

Caller: I think I heard some screams, but I cannot see. I am hiding behind a desk.

Dispatcher: Do not move, remain calm. Help is on the way.

Caller: Thank you!